...Serving Publicly Funded Mental Health Consumers and anyone applying for Mental
Health Services from the North Sound Mental Health
Administration in Island, San Juan, Skagit,
Snohomish, and Whatcom Counties.
What is a Mental Health Ombuds?
Ombuds provide consumer-directed advocacy, to consumers of publicly funded mental
health services and anyone applying for publicly funded mental health services.
Ombuds assist consumers to ensure that their individual rights are honored. Ombuds
ensure that publicly funded Mental Health services respond to consumer needs and wishes.
Who is eligible?
Anyone receiving or applying for publicly funded Mental Health Services from
the North Sound Mental Health Administration or its subcontractors in Island, San Juan,
Skagit, Snohomish, and Whatcom Counties.
The North Sound Mental Health Administration or its subcontractors do not discriminate on
the basis of race, color, religion, creed, national origin, sex, age, marital status,
disabled veteran, Vietnam-era veteran, HIV/AIDS, or disability.
How can Ombuds help?
- Receive complaints from consumers, family members, and other interested parties.
- Listen to, keep a record of, and
- Research and investigate facts, policies, procedures, and laws relating to the problem.
- Assist in resolving the complaint informally, with the consumer's consent.
- Advocate on behalf of consumers.
- Assist consumers through the grievance and fair hearing processes.
- Recommend changes to correct a problem or prevent future occurrences.
How much does it cost?
There is no charge to consumers for this service.
What can't an Ombuds do?
- Cannot give legal advice.
- Cannot provide medical or clinical opinions.
- Cannot provide case management or therapy.
Who is involved in a complaint?
The Ombuds will assist in resolving the complaint at the lowest possible level, so the
complaint can be resolved directly with the parties involved.
The consumer must authorize in writing for the Ombuds to contact or discuss with the
agencies or people necessary to resolve the complaint, including family and friends.
How do I contact the Ombuds Service?
||North Sound Regional Ombuds
Community Action of Skagit County
117 N. 1st St., Ste. 42
Mount Vernon, WA 98273